Designers use storytelling to get insight into users, build empathy and reach them emotionally. Designers create personas to represent...

This method is a more traditional marketing approach to gathering evidence. You bring customers or people from your target audience into...

Consistency has to be maintained in the system as a whole. It will make your design better, easier to use, and practically invisible....

The UX Honeycomb is a visualization tool created by Peter Morville back in 2004. This tool is now well-established and extremely popular...

You need a clear question to answer or a hypothesis to get before doing any evaluation. You also need to plan your study carefully, but...

UIMSs (User Interface Management Systems) focus on the runtime problems of interface execution. A UIMS is a high-level interactive...

The concept of a task is central to user-centered system design and many task analysis techniques have been developed. These techniques...

The Olympic Messaging System OMS was developed in order to provide a message service ("voice mail") and other support for the 10,000...

This article discusses design and introduces you to the fundamental principles of user-centered design. You will find that designing...